Delivery and Returns
Note About Delivery Over Christmas
Our distribution centre will be closed from Thursday 24th December - Monday January 11th 2021. Orders placed during this time will be dispatched from Monday January 11th.
Monday 7th December - order cut-off for national guaranteed pre-Christmas delivery.
Our printing and distribution centre will be closed from Wednesday 23rd December - Wednesday January 6th 2021. Orders placed between Tuesday 8th December and Tuesday 5th January 2021 will be processed and dispatched from Wednesday January 6th 2021.
Shipping Rates and Terms
For Broadsheet Books the following shipping terms apply:
Broadsheet Books are dispatched from our warehouse in Melbourne and are dispatched between 1-4 business days from when the order is placed. Once your order has been dispatched you will receive an email in which you can track your order.
- For packages under 1kg, postage is $6, anywhere in the world.
- For packages over 1kg, postage is $10, anywhere in the world.
- Shipping times are calculated after your order has been processed and dispatched from our warehouse (approximately 1 business day).
- Please see Tracking your orderfor detailed information on your delivery.
Broadsheet Editions are printed and shipped from our facility in Cremorne, Victoria as quickly as possible once an order has been placed. Broadsheet Editions orders will be produced and delivered in under 2 weeks Australia wide.
For Broadsheet Editions the following shipping terms apply:
- The shipping fee for Broadsheet Editions is included in the total framed or unframed price excluding the largest framed size of 100cm x 150cm.
- For framed 100cm x 150cm prints a courier will be facilitated between our third party printing & framing partner and the customer – this will incur an additional cost on top of the product price.
- To enquire about the additional shipping before placing your order please email email@example.com we will provide an approximate fee based on your location.
- Orders will be delivered in under 2 weeks Australia wide (please see above note on delayed shipping times.)
* All estimates are based on business days.
* Delivery time frames may vary based on your location, and that for various reasons, your delivery may occur outside the estimated timeframe.
Tracking your order
Once you place your order you will receive a confirmation email, which means your order has been successfully placed and is being processed.
When your package has left the warehouse you will receive an Order Shipped email, which will contain your tracking information.
International book orders will require a manual tracking code supplied. Please contact firstname.lastname@example.org.
Updating your shipping information
If your order has not been shipped and you require an update to your delivery address, please contact email@example.com to request the change in detail.
Please note that if your order has been packed or shipped, we will not be able to guarantee any change in shipping information.
If your order is returned to us due to incorrect address information, you will be liable for the costs of reshipping your order.
Please note that if your delivery address is incorrect and your parcel has already been shipped, it may not be possible to change your delivery address.
Refunds and Returns
Please email us at firstname.lastname@example.org and include your order number and details of why you are requesting the refund or return.
Please note that Broadsheet Editions sales are final and we will not offer a refund or exchange unless the product is faulty.
Please note that postage is not refunded for change of mind returns/exchanges.
For bulk and/or corporate orders please email email@example.com for further information.