Delivery and Returns
COVID19 Update - Delay To Standard Shipping Times
*6 August 2020: we’re sorry but due to the current implications of the stage 4 lockdowns imposed in Victoria, we are experiencing delays to our standard shipping times for both Broadsheet Editions and Broadsheet Books.
Please note that our standard dispatch time of 1 business day will now be be between 1-4 business days depending on when your order is placed. Broadsheet Book orders will be dispatched on the Monday of each week. Once your order has been dispatched you will receive an email in which you can track your order.
Orders are being printed and shipped out as quickly as possible however in adhering to workplace safety guidelines, we are running on a reduced staff and while we will continue to accept new orders over the next 6 weeks, please be advised that our production and shipping time estimates will not apply and your order may be delayed.
We kindly ask that you consider this before placing your order as Broadsheet Editions are made to order and therefore all sales are final and cannot be refunded or exchanged unless the product is faulty.
We sincerely appreciate your support and hope that you can bear with us and wait a little longer for your artwork to arrive. If your artwork is time sensitive and you require a firm ETA please email firstname.lastname@example.org to enquire as to whether we will be able to fulfill your request as needed.
For Broadsheet Books the following shipping terms apply:
- For packages under 1kg, postage is $6, anywhere in the world.
- For packages over 1kg, postage is $10, anywhere in the world.
- Shipping times are calculated after your order has been processed and dispatched from our warehouse (approximately 1 business day).
Please see Tracking your order for detailed information on your delivery.
For Broadsheet Editions the following shipping terms apply:
- The shipping fee for Broadsheet Editions is included in the total framed or unframed price excluding the largest framed size of 100cm x 150cm.
- For framed 100cm x 150cm prints a courier will be facilitated between our third party printing & framing partner and the customer – this will incur an additional cost on top of the product price.
- To enquire about the additional shipping before placing your order please email email@example.com and we will provide an approximate fee based on your location.
- Orders will be delivered in under 2 weeks Australia wide (please see above note on delayed shipping times.)
* All estimates are based on business days.
* Delivery time frames may vary based on your location, and that for various reasons, your delivery may occur outside the estimated timeframe.
Tracking your order
Once you place your order you will receive a confirmation email, which means your order has been successfully placed and is being processed.
When your package has left the warehouse you will receive an Order Shipped email, which will contain your tracking information.
International book orders will require a manual tracking code supplied. Please contact firstname.lastname@example.org.
Updating your shipping information
If your order has not been shipped and you require an update to your delivery address, please contact email@example.com to request the change in detail.
Please note that if your order has been packed or shipped, we will not be able to guarantee any change in shipping information.
If your order is returned to us due to incorrect address information, you will be liable for the costs of reshipping your order.
Please note that if your delivery address is incorrect and your parcel has already been shipped, it may not be possible to change your delivery address.
Refunds and Returns
Please email us at firstname.lastname@example.org and include your order number and details of why you are requesting the refund or return.
Please note that Broadsheet Editions sales are final and we will not offer a refund or exchange unless the product is faulty.
Please note that postage is not refunded for change of mind returns/exchanges.
For bulk and/or corporate orders please email email@example.com for further information.