Deliveries may be delayed. Please visit our delivery and returns page for more information.

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Broadsheet Wine Frequently Asked Questions

How does the monthly subscription work?

If you choose the “Subscribe” option, you’re opting into a monthly subscription and you will automatically be charged once a month. Your first payment will be on the day you order, and all subsequent recurring payments will occur around the same day of every month.

How long will it take for my wine to arrive?

Broadsheet Wine boxes are usually delivered to metropolitan areas within 1–2 weeks of payment. Delivery will take a little longer for regional areas. Due to the ongoing strain on distribution networks, further delays may be experienced. Please contact us at wine@broadsheet.com.au if you are concerned about your order.

What are the postage costs?

Postage costs are included in the subscription price, no matter where you are in Australia. The person who accepts the delivery will need to be 18 years old or over and will be required to present a form of identification.

I am going away. How do I skip a box or pause my subscription?

You can skip your next delivery or pause your subscription at any time.

First, you need to make sure you’ve set up your account here before you can manage your delivery preferences.

Head to your account via the Broadsheet Shop. Select manage wine subscription then manage upcoming orders. From there, you can pause all future orders or skip shipment of a particular box. If you pause your subscription, you can reactivate when you’re ready via the account centre.

I’ve moved. How do I update my delivery address?

Head to your account via the Broadsheet Shop, select manage wine subscription then edit address and shipping information. From there, you can edit your delivery address.


How do I manage my Broadsheet Wine subscription?
Simply email wine@broadsheet.com.au and someone will get back to you as soon as possible.


You may cancel your subscription at any time by providing 5 working days’ notice before your next recurring payment is due.


Weather Policy
Our distribution partner will hold orders when temperatures rise over 28 degrees and will wait for a cooler weather window in which to ship. This is to ensure your wine arrives in peak condition. You can, however, give “authority to ship regardless of weather”. You will have to accept responsibility for any damage that might occur due to weather conditions, though our distribution partner will go to every effort to avoid this. Simply include “authority to ship regardless of weather” in the Note section of your shopping cart when completing your order.

 

What are the postage costs?
Postage costs are included in the subscription price, no matter where you are in Australia. Someone 18 years old or over will need to accept the delivery.


Where is my wine sent from?
All alcohol purchased through the Broadsheet website is sold and delivered by Bibendum in accordance with the terms of liquor licence #36109577. It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years.


I have other questions. How do I contact you?
Email us at wine@broadsheet.com.au – we’d love to hear from you.

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